Your data is extremely important to us. So is our customers’ confidence that we are handling their data appropriately and with utmost focus on privacy. We will never release your details to other third-party organisations without your prior agreement. We also have an opt-in attitude to all marketing communications.

Letterbox Infusions strictly comply with the requirements laid down by the Data Protection Act 1998 and are fully GDPR compliant.

1) Privacy

When you make a purchase on, we collect certain information about you, including your name, email address and address, from our Payment Provider, Stripe. This is only used to fulfil your order. You can see the information we collected about you via the confirmation email we send when you make a purchase. We do not store credit card details nor do we share these customer details with any third parties.

Data submitted as part of our mailing list is stored in a secure database and is only used for opt-in marketing purposes. You can change these settings at any time.

2) Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Google uses Cookies to collect usage data.
We use Google Analytics to monitor the

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else. We cannot access individual information about customers’ identity, it is just a way for us to track how our website is being used.

3) Cookies

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn’t be able to recognise you, make recommendations, update you basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier.
Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you or people who may use your computer. Only Whittard of Chelsea can access the information provided by these cookies.
You can also turn off cookies within your browser by going to ‘Tools – Internet Options – Terms’ and selecting to block cookies. However, please do bear in mind that if you turn off cookies, you will be unable to benefit from the features that use cookies.

4) Security

Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a padlock appear either next to your browser address window or at the bottom of your browser window.
All our payments are processed by Stripe. They use state-of-the-art security to make sure your card details, as well as any payments made by you, are handled safely.

At Letterbox Infusions, we regularly review and update our privacy policy to ensure that your data is protected and you have the best experience possible with our website. We recommend that you check this policy frequently to ensure you are aware of our current Privacy Policy and Terms.

You can read our full Terms & Conditions here and some Frequently Asked Questions here.